Site Coordinator

Site Coordinator
POSITION PROFILE

Accountable for daily operations of solo-person site. Responsible for performing the contracted office services, including, but not limited to: copy services, courier services, managed print services, hospitality, imaging and mail services.

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Operating office equipment such as PC, copiers, multifunction devices, imaging & mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping & receiving, delivering and processing of mail.
• Handles formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence programs.
• Understands how to operate required equipment/software efficiently to achieve service level agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, lending support as required.
• May include interaction with contracted vendors, facility management and occupants.
• May be responsible for office-supply inventory re-ordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Collects and provides data to assigned leadership and customer; may include completing monthly reports to customers with support from assigned leadership.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

• High school or GED is required.
• 1+ years of experience in a related field (B2B and/or technical).
• Previous 1+ year customer‑facing work experience required.
• Demonstrated knowledge and understanding of technology.

• Tactical thought processing.
• Ability to present to a small group.
• Moderate problem‑solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skill.

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information.
• Some physical effort required; work may be sedentary but involves walking, standing, bending, reaching, lifting or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts).
• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.