Casual​/Seasonal Client Intake Specialist Casual​/Seasonal Client Intake Specialist

Introduction

The Delaware Office of Defense Services (ODS) is committed to ensuring that every person—regardless of income, background, or circumstance—is treated fairly and respectfully in the justice system. As Delaware’s public defender agency, ODS protects constitutional rights, supports individuals and families during difficult moments, and works to strengthen trust and fairness across our communities.

Casual Seasonal Client Intake Specialist

The Office of Defense Services seeks a highly motivated, organized, and enthusiastic Client Intake Specialist to fill a casual seasonal role within the New Castle County based at our Leonard L. William Courthouse. The Client Intake Specialist is the first interaction clients have with ODS; professionalism, people skills, and confidentiality are critical.

• Conduct in-person, telephone, and virtual interviews.
• Assist clients in completing eligibility forms.
• Enter initial information into a case management database.
• Answer the main switchboard and direct callers to staff and make referrals.
• Process office files by updating information in a database.
• Create and send form letters.
• Respond to client phone calls and correspondence in a professional and timely manner.
• Perform preliminary analysis and check for case conflicts.
• Perform administrative tasks.
• Interpret/translate (assuming additional language fluency).
• Perform other tasks as required and directed by supervisory staff.

• Possession of an associate’s degree or higher, or one year of experience in a behavioral or social science related field.
• One year of experience in applying laws, rules, regulations, standards, policies, and procedures.
• Interviewing experience and knowledge of applicable interviewing techniques.
• Six months of experience in record keeping.
• Strong assessment, writing, speaking, and interpersonal skills.
• Six months of experience using an automated information system to enter, update, modify, delete, retrieve, and report on data.

• Please upload a recent copy of your resume as you complete the application.
• This position is exempt from the State of Delaware Merit System.
• The posting may close before 5/4/2026 upon filling the vacancy.

• Applicants must be legally authorized to work in the United States.
• A satisfactory criminal background check is required as a condition of hire.
• Direct deposit of paychecks is required.
• Applicants must possess a valid Driver’s License (not suspended, revoked, or canceled).

This is a casual/seasonal position, currently approved to work up to 29.75 hours per week and is a non-pension eligible position without healthcare and/or other benefits.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739‑5458. TDD users should call the Delaware Relay Service Number 1-800‑232‑5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.