Administrative Specialist II - Board Liaison​/Licensing Services

Administrative Specialist II – Board Liaison & Licensing Services

Delaware Department of State, Division of Professional Regulation, located in Dover, DE. This is a state set‑aside position encouraging people with disabilities to apply. Hours are Monday–Friday, 8:00 AM – 4:30 PM, at a pay rate of $16.71 per hour.

• Answer phones, direct calls and help customers with their questions.
• Act as the first point of contact for individuals inquiring about regulation and licensing.
• Direct individuals to appropriate resources such as the agency website or other Department staff.
• Serve as a liaison with the public, clients, agency staff, and others to exchange information and explain agency services, laws, rules, regulations, policies, and procedures.
• Apply agency laws, rules, regulations, policies, and procedures in maintaining and processing agency information.
• Create and maintain word‑processing documents using Word, databases using Access, and spreadsheets using Excel.
• Maintain and control data and/or filing systems to ensure effective, accurate, and easily retrievable documentation of operations, program, and project activities.
• Establish tracking and monitoring systems and conduct follow‑up to ensure effective resolution of matters.
• Analyze routine operating practices and procedures and make recommendations to ensure smooth and efficient office operation.
• Assure effective coordination of operational functions.
• Keep supervisor apprised of issues and accomplishments; follow up on and track workflow and resolve problems relating to procedures and deadlines.
• Schedule meetings with Board members and Licensing State employees.
• Prepare Board rooms, Zoom, and Teams calls for meetings.
• Perform other duties as assigned.

• Experience answering phones and handling multiple calls at once.
• Experience in data collection, including collecting, compiling, and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.
• Experience using standard computer software programs for word processing, spreadsheets, or databases.
• Knowledge of administrative support practices and procedures.
• Knowledge of grammar, punctuation, spelling, and composition.
• Skill in applying basic and advanced word processing, spreadsheet, and database tools.
• Skill in coordinating agency or program operations.
• Ability to establish and maintain effective working relationships.
• Ability to understand, explain, and apply rules, regulations, policies, and procedures.
• Ability to verify accuracy of information, resolve discrepancies, and follow‑up on outstanding activities.
• Ability to communicate effectively with staff, employees, and the public.
• Strong customer service skills with good oral communication.

This role offers steady, predictable weekday hours in a professional state office setting. You’ll be the friendly voice that helps Delaware residents and licensees navigate the regulation process — a role where strong communication and organization make a real difference every day. As a state set‑aside position, this opportunity is part of a program designed to support employment for individuals with disabilities, and we encourage qualified candidates of all backgrounds to apply.

• Location:
  
  Dover, DE
• Pay Rate: $16.71 / hour
• Hours:
  
  37.5 hrs / week
• Schedule:
  
  Mon–Fri, 8–4:30

This is a temporary assignment through Goodwill Staffing Services. The selected candidate will be employed by Goodwill Staffing Services and placed at the Delaware Department of Regulation. This is a state set‑aside position; individuals with disabilities are encouraged to apply.