Patient Care Coordinator

$24/hour, depending on training and experience

A Center for Mental Wellness, Inc. has been part of the Dover community since 2008. We’re not a typical front office — our Patient Care Coordinators are often a client’s very first experience of what compassionate care feels like here, before they ever meet a clinician.

As a Patient Care Coordinator, you’ll be the welcoming first point of contact for clients at our Dover location — greeting clients, managing scheduling, handling registration and insurance verification, and keeping the front of our practice running smoothly. This role also comes with specialized behavioral-health training most front-desk positions don’t offer, so you’re equipped to genuinely support clients, not just check them in.

• Greet and check in clients with warmth and professionalism
• Manage phones, scheduling, and appointment coordination
• Complete client registration and insurance verification
• Coordinate closely with our clinical teams on scheduling needs
• Complete specialized training in trauma-informed care, recovery-oriented principles, and client support — provided by us, at no cost to you

• High school diploma or equivalent
• At least 18 years of age
• Front-desk, reception, or customer-service experience preferred
• Comfort with basic computer systems and scheduling software
• A warm, organized, detail-oriented approach to work

• Real training investment in you beyond typical front-desk duties
• A clear next step: growth into a Lead Patient Care Coordinator role as you gain experience
• Work alongside a mission-driven clinical team that treats front-desk staff as part of the care team, not separate from it
• Health insurance contribution, vision, and dental
• Retirement plan with up to a 3% employer match
• 10 days (80 hours) of PTO
• Paid holidays:
  New Year’s Day, Good Friday, Memorial Day, the Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day
• Your birthday off, paid
• A floating holiday, so you can celebrate a day that’s personally or culturally significant to you, whatever that is