Receptionist​/Senior Office Associate; Merit comparable

Introduction

Delaware's Attorney General, the State's chief law enforcement officer, has a broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State.

In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights and Public Trust Divisions. Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion.

Deputy Attorneys General, with critical support from criminal special investigators, victim service specialists, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.

The Delaware Department of Justice (DOJ) is seeking a Receptionist/Senior Office Associate to join the Criminal Division in Sussex County.

On a day-to-day basis, the Receptionist/Senior Office Associate manages a high volume of activity at the front desk to include providing customer service to internal and external callers as well as greeting and directing visitors. In addition to these tasks, the Receptionist/Senior Office Associate may be expected to pick up, sort, and deliver mail and facsimiles, process special delivery mail received, to include handling and receiving all packages (UPS, Fed Ex, etc.)

as well as ensuring that mail left for pick up is appropriately handled. Duties also involve administrative functions including, but not limited to, typing, filing, data entry, copying and collating information, compiling jury panel profiles, in addition to serving as a receptionist. The position is dynamic and may also call for attention to various administrative duties as needed.

Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Delivers excellent customer service in-person, electronically, or by written communication.
• Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation.
• Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Sorts, codes, scans, uploads, logs, and indexes, data/information.
• Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.
• Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.
• Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.
• Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.
• Performs other related duties as required.

JOB REQUIREMENTS for Senior Office Associate Applicants must have education, training and/or experience demonstrating competence in each of the following areas: