Advisor , Car Care Customer Service & Sales

Overview

Are you a customer‑centric individual with a passion for the automotive industry? If so, AAA Club Alliance has an opportunity for you as an Advisor 1, Car Care Customer Service & Sales  will be a driving force behind our customers’ exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in‑shop. With strong communication skills, attention to detail, and automotive knowledge, you will serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn.

Location:

124 Greentree Drive, Dover, DE 19904‑7648

• Greet customers, answer telephone calls, and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed.
• Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
• Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job.
• Supply information on request to technicians, as needed.
• Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates.
• Notify customer of need to have vehicle serviced per manufacturer’s recommended intervals and as required by the state and explain the information to the customer.

• High School Diploma or equivalent.
• Previous experience in the automotive industry preferred, or three years of relevant experience in a fast‑paced environment with a proven sales and customer satisfaction record.
• Knowledge of automotive technology and the ability to communicate the same information to the support team, customers, and auto technicians.
• ASE (Automotive Service Excellence) Service Advisor Certification is a plus but not required.
• Valid Driver’s License.
• Ability to complete required pre‑employment screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

The starting base compensation for this position is $20.45 hourly. Actual pay will be adjusted based on experience, geographic location, and other job‑related factors as permitted by law. In addition to hourly compensation, Service Advisors are also eligible for an uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year.

• Medical, Dental, and Vision plan options
• Up to 2 weeks paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company‑provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

This is a full‑time position. Remote or work‑from‑home locations are available for primary residences within AAA Club Alliance’s footprint, which includes Washington DC and 13 states:
Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

ACA is an equal‑opportunity employer and complies with all applicable federal, state, and local employment practices laws. ACA is committed to cultivating a welcoming and inclusive workplace for team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply. Hiring decisions are based on qualified individuals and the operational needs of ACA.

AAA Club Alliance complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, direct your inquiries to