Customer Support Manager - Federal Civil​/LEA

Company Overview" Motorola Solutions" is a placeholder for the company name; the description is provided in the source and should be retained in full where applicable.

At Motorola Solutions, we believe that everything starts with our people. We re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The Customer Support Manager (CSM) for the Civil/LEA Federal Markets Division is responsible for ensuring customer satisfaction, contractual projects, and identifying new sales opportunities for multiple Civil/LEA accounts located in the US, along with additional customers globally. The East Coast time zone is preferred. Travel is required for customer retention and internal business activities.

• The CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers.
• Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts.
• Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business.
• Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies.
• Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances.
• Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services.
• The CSM will perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies.
• The CSM will be responsible for maintaining customer satisfaction through the Program Management team and other applicable accounts.
• The CSM could/should be expected to provide support over various time zones which the program supports.
• The CSM will be responsible for forecasting and managing their applicable accounts.
• The CSM provides support outside of the typical CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency.
• Goal oriented self-starter with skills and ability to successfully market and manage service support contracts for P25 and related wireless technologies.
• Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities.
• Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams.
• Must also have more than average skills within Excel for project revenue and margin tracking.

• 5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering is desired.
• Knowledge of Motorola RF systems and products is a plus
• Knowledge and experience utilizing Google Suite and Microsoft business software (e.g. Word, Excel, and PowerPoint) is required
• Job performance depends on ability to successfully utilize Oracle and Salesforce applications.
• Experience with US Federal Government contracts performance is a plus
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
• The Customer Support Manager (CSM) travels 25% - 50% of the time. Preference will be given to applicants located in Eastern Region.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• A Top Secret or Secret Clearance are not required, but are highly preferred.

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Target Base Salary Range: $75,000 - $113,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• Bachelor s Degree OR 5+ years of experience in one of the following: LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, Public Safety, Government, Technical…