Client Readiness, Senior Specialist

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

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* Comscore, Total Visits, March 2025)

• Partner with Sales, Client Success, Product, and Operations to plan and execute client readiness for launches, migrations, and major client-impacting changes.
• Run cross-functional workbacks; lead readiness checkpoints on scope, timing, quality gates, communications, and enablement.
• Build client-facing materials (playbooks, FAQs, guides) and internal GTM enablement to ensure smooth adoption.
• Track post-launch adoption, support trends, and issues; drive fast mitigations and continuous improvement with owners.
• Communicate status, risks, and decisions crisply to leadership; remove blockers and align stakeholders across teams.
• Maintain a portfolio view of readiness activities; prioritize work, manage dependencies, and keep timelines on track.

• Own end-to-end client readiness plans for assigned initiatives from intake through stabilization.
• Define success metrics, entry/exit criteria, and quality gates; lead go/no-go reviews with accountable owners.
• Coordinate cross-functional execution (Sales, CS, Product, Marketing, Support) and elevate risks with data and mitigation plans.
• Develop clear, accurate client-facing documentation and internal enablement for GTM and support teams.
• Instrument feedback loops (surveys, telemetry, support insights) and socialize outcomes to drive iteration.
• Maintain operating cadence: intake, RAID (risks/assumptions/issues/dependencies), decision logs, and stakeholder updates.
• Champion client experience; ensure readiness plans minimize disruption and maximize value realization.

• 5+ years in readiness, enablement, program/project management, or client-facing operations driving cross‑functional launches.
• Proven success coordinating across Sales/CS/Product/Operations to deliver on time and at quality for complex initiatives.
• Strong communication and stakeholder management; crisp documentation and executive‑ready updates.
• Program execution fluency: workbacks, dependency management, RAID, issue triage, and change management.
• Data‑driven decision‑making; comfortable defining metrics, reading dashboards, and turning insights into actions.

US Remote 115, USD per year

Austin Metro 115, USD per year

NYC Metro Area 125, USD per year

Seattle Metro Area 120, USD per year

San Francisco Metro Area 131, USD per year

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity‑based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave.

For more information, select your country and learn more about our employee benefits, program, & perks at  !

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro‑diversity, disability, age, or veteran status, or any other non‑merit based or legally protected grounds.

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

The Final date to receive applications to this position is February 27th. Job postings may be extended at the hiring team’s discretion based on applicant volume.