Site Coordinator

Site Coordinator POSITION PROFILE

Accountable for daily operations of solo‑person site. Responsible for performing the contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Operating office equipment such as PC, copiers, multifunction devices, imaging, and mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping and receiving, delivering and processing of mail.
• Handles formal contact with the customer on a daily basis.
• Responsible for the effective implementation and management of RICOH Service Excellence Programs.
• Understands how to operate the required equipment/software efficiently to achieve service level agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility‑related issues, and lending support as required.
• May include interaction with contracted vendors, facility management, and occupants.
• May be responsible for office‑supply inventory re‑ordering.
• May be responsible for conference‑room coordination and A/V equipment resource management.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Collects and provides data to assigned leadership and customers; may include completing monthly reports to customers with support from assigned leadership.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

• High school or GED is required.
• 1+ years of experience in a related field (B2B and/or technical).
• Previous 1+ year customer‑facing work experience required.
• Demonstrated knowledge and understanding of technology.

• Tactical thought processing.
• Ability to present to a small group.
• Moderate problem‑solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified; interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information.
• Some physical effort required; work may be sedentary, but requires walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs (e.g., papers, books, files, small parts).
• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.