Service Coordinator

Benefits

• Comprehensive Benefits:
  Health, dental, vision, prescription coverage, life insurance, 401(k) with company match.
• Work-Life Balance:
  Generous paid time off.
• Career Growth:
  Continuous learning, mentorship, and leadership training.
• Supportive Culture:
  Innovation, creativity, and teamwork.

The service coordinator is primarily responsible for taking all incoming service requests and entering them in Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the resolution/completion of all service requests.

• Prioritizing, scheduling and dispatching service staff.
• Ordering and expediting all required parts.
• Reviewing resolved service tickets upon completion of work.
• Verification of time entries/GPS logs.
• Replenishing stockable products and accountability.
• Assistance with the development, implementation and documentation of Service Department processes.

• High school diploma.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong interpersonal and customer service skills.
• Ability to multitask, work under pressure and meet deadlines.
• Experience with Connectwise (a plus).
• Must pass pre‑employment background check and drug test.

Regularly communicate verbally and in writing, see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.

Primarily in a professional office environment. Involves standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. Requirements represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.