Deal Desk Specialist

** About Us*
* ** Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.*
* ** Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:*
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** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.*
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** Continuous professional growth and leadership opportunities.*
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** Health, wellness, and financial benefits to offer peace of mind to you and your family.*
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** World-class facilities and the technology you need to thrive - in our offices or yours.*
* ** Job Summary*
* The Deal Desk Specialist supports the day-to-day operational execution of the Spend Optimization Services (SOS) deal governance process. This role works closely with the Manager - Business Operations to ensure deals are accurately structured, priced, documented, and processed in compliance with established governance, financial, and contractual standards.

The Specialist is responsible for providing operational support across pricing administration, CPQ accuracy, deal documentation, approval coordination, and cross-functional communication. This role is execution-focused, detail-oriented, and analytical, serving as a key enabler to accelerate deal cycles while maintaining data integrity and compliance.

** Role Description*
* ** Deal Desk & Deal Governance Support*
* + Support the end-to-end deal desk process for SOS engagements by reviewing, and validating deal documentation

+ Ensure pricing, cost inputs, and commercial terms align with established deal governance frameworks, margin targets, and approval thresholds

+ Assist in coordinating deal approvals across delivery, sales, legal, procurement, and leadership stakeholders

+ Maintain accuracy and consistency across Statements of Work (SOWs), pricing models, and CPQ configurations

+ Track deal status, approvals, and turnaround times to support reporting and continuous improvement initiatives

** Pricing & Sales Operations Support*
* + Support the maintenance and administration of pricing models, rate cards, and pricing calculators

+ Validate pricing inputs for accuracy and completeness prior to quote submission

+ Support go-to-market initiatives by helping operationalize pricing models for new or evolving SOS offerings

** Systems & Data Administration (CPQ / CRM / PSA)*
* + Enter, validate, and maintain deal data within CPQ, CRM, and project management systems

+ Support updates to CPQ workflows, approval matrices, and product configurations as directed by the Manager - Business Operations

+ Assist with testing and documenting system enhancements, new offerings, or pricing logic within CPQ

+ Ensure seamless handoff of approved deals from quoting to contracting and project setup

** Cross-Functional Collaboration*
* + Act as an operational point of contact for stakeholders involved in Deal Desk related inquiries

+ Support Account Executives and Solution Architects by providing guidance on required documentation, pricing inputs, and approval processes

+ Communicate deal requirements, timelines, and next steps clearly to stakeholders to minimize delays

** Risk Management & Compliance Support*
* + Ensure deals adhere to internal governance policies, approval requirements, and documented processes

+ Flag potential risks or discrepancies related to pricing, billing structures, or contractual alignment for escalation to the Manager - Business Operations

+ Support compliance with vendor licensing terms, revenue recognition requirements, and internal audit standards

** Reporting, Enablement & Continuous Improvement*
* + Prepare routine reporting on deal volume, deal cycle time, pricing accuracy, and approval trends

+ Assist in maintaining deal desk documentation, playbooks, templates, and training materials

+ Identify recurring issues or inefficiencies in deal processing and recommend improvements

+ Support process automation and standardization efforts to improve scalability and accuracy

** Behaviors and Competencies*
* + Detail-Oriented:
Can identify errors or inconsistencies in work and make necessary corrections.

+ Organization:
Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

+ Teamwork:
Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

+ Self-Motivation:
Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

+ Time Management:
Can generally use time effectively and is working towards improving task prioritization and deadline management.

+ Analytical Thinking:
Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

+ Communication:
Can effectively…