Insurance Product Management Principal - Supplemental Operations

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The Insurance Product Management Principal manages insurance product offerings for each market and customer need. The Insurance Product Management Principal provides strategic guidance to functional team(s).

The Supplemental Benefits Operations (SBO) team within Humana's Enterprise Growth organization manages Medicare Mandatory Supplemental Benefits (MSBs) that shape member experience, operational performance, and regulatory outcomes. You will be a Principal Individual Contributor and the Director's primary partner and execution lead for the Humana hearing benefit and other supplemental benefits.

Reporting to the Director of Supplemental Benefits Operations, you will translate strategy into execution—supporting the design, implementation, optimization, and governance of the hearing benefit across its full lifecycle. You will operate with a high degree of autonomy, leading complex bodies of work and influencing cross‑functional teams. Additionally, you will serve as a recognized subject‑matter expert. Throughout, you will remain aligned to the Director's strategic direction and priorities.

This position partners with product development, operations, technology, compliance, finance, analytics, and external vendors to ensure benefit solutions are compliant, operationally sound, scalable, and continuously improving.

• Be the Director's primary partner in implementing, shaping and advancing the strategy and roadmap for the hearing benefit

• Translate strategic direction into clear execution plans, work streams, and cross‑functional deliverables

• Develop analyses, options, and recommendations to inform leadership decision‑making

• Support evolution of the hearing benefit as a scalable supplemental benefit capability

• Implement benefit design and structural changes in consideration of CMS regulations and team goals

• Oversee benefit configuration, system setup, testing coordination, and quality assurance

• Provide subject‑matter expertise on regulatory requirements and implementation best practices

• Support audit readiness, compliance reviews, and documentation accuracy

• Identify opportunities to improve member experience, operational efficiency, and benefit clarity

• Drive continuous improvement plans using performance data and partner feedback

• Surface risks and dependencies with recommended mitigation strategies

• Support stabilization, monitoring, and post‑implementation optimization

• Partner with the Director on vendor management for benefit implementation and administration

• Support vendor performance reviews, issue resolution, and service‑level discussions

• Support vendor contract negotiations alongside procurement, legal, and finance

• Be a trusted contact for cross‑functional supplemental benefit initiatives

• Facilitate working sessions and decision forums to drive alignment

• Support training, knowledge transfer, and operational readiness

• Manage multiple concurrent, high‑visibility initiatives effectively

• Bachelor's Degree with strong academic performance

• 8+ years of experience in strategy, healthcare, or regulated environments

• Ownership of complex initiatives from concept through execution

• Experience communicating complex technical concepts to a variety of audiences

• Experience with vendors, operations, and compliance‑driven requirements

• Graduate degree (MBA, MPH, PhD, or similar)

• Experience in Medicare Advantage and supplemental benefit programs

• Familiarity with third‑party risk management and governance

• Expertise in hearing health, including audiology, hearing aid technologies, and hearing loss management

• Experience designing or managing hearing benefits within Medicare Advantage or similar programs

• Experience with Medicare policy, CMS regulations, and emerging OTC hearing aid landscape

• Experience partnering with hearing benefit vendors and managing provider networks

• Knowledge of hearing care…