Account Manager II

Job Details

Job Location:

DE 710 American Blvd - Bear, DE 19701
Position Type:
Full Time
Salary Range: $28.85 - $34.14 Hourly
Job Shift: Day

The Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team, and operations. Ensure proper capture of billings, working with Finance. This position also includes administrative responsibilities as described below.

• Represent AMS in all communications with the client.
• Project manage the client transition process when new clients sign on.
• Coordinate all client service activities throughout operational function areas (production, receiving, shipping, IT, etc.).
• Interact with operations staff to implement client programs and processes on behalf of the client’s needs.
• Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements.
• Supervise other client service and administrative staff assigned.
• Audit payroll data for billing accuracy.
• Generate client billing information.
• Attend regularly scheduled meetings with clients and operational team.
• Manage company safety policy, rules, regulations, and monthly meetings.
• Manage purchasing for AMS within defined requirements.
• Assist general manager in building maintenance and security.

Non‑essential functions are not essential as defined above. Non‑essential functions are additional duties that are incidental or a minimal part of the job. Marginal functions can be redistributed among other staff.

Job specifications – includes education, physical and mental demands, and working conditions.

• 2 years of experience in promotional material management, business‑to‑business or business‑to‑consumer service companies.
• Operations experience.
• Reporting and analysis.
• Proven client relationship building.
• Results‑oriented, proactive, strong multitasking and troubleshooting abilities.
• Ability to conceptualize integrated solutions for business problems to help clients achieve goals.
• Experience in Microsoft Office (Word, Excel, Outlook) and the ability to learn order processing and warehouse management systems.
• Excellent written and verbal communication skills.

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all‑inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas and/or facilities.