Policy Enablement Manager

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* Lumen is seeking a Policy Enablement Manager, Enterprise Policy Enablement - BPAC to support the Business Policy Acceleration Council (BPAC), a growing initiative focused on removing friction and improving how business policies are communicated and adopted across the organization.

As BPAC scales, this role will serve as a dedicated resource supporting the translation of policy decisions into clear, actionable communications and enablement materials. The position focuses on ensuring policies are well understood, consistently communicated, and effectively implemented across teams.

Reporting to the Manager, Operations - Rhythm of Business, this role partners with stakeholders across Marketing, Product, Sales, Finance, Legal, Procurement, and Operations. The ideal candidate will act as a liaison across organizations, adapting messaging for different audiences and helping drive clarity, consistency, and transparency in how policies are rolled out.

** The Main Responsibilities*
* ** BPAC Execution & Program Support*
* + Support execution of the BPAC operating model, helping ensure consistency in how policy decisions are documented and communicated.

+ Maintain and update centralized policy documentation, decision logs, and execution trackers.

+ Assist in capturing policy decisions, constraints, and required actions in a structured and accessible format.

+ Partner with existing program support resources to ensure smooth coordination as policy volume grows.

** Communication & Message Development*
* + Develop clear, audience-appropriate messaging that explains policy changes, rationale, and required actions.

+ Translate complex policy concepts into practical, easy-to-understand communications.

+ Adapt messaging for different audiences, ranging from senior leaders (VP/EVP) to frontline teams.

+ Serve as a liaison across organizations to ensure consistent understanding of policy intent.

** Stakeholder Coordination & Alignment*
* + Partner with cross-functional stakeholders to support alignment on policy implications and execution expectations.

+ Assist in preparing materials that clarify decisions and outline next steps.

+ Gather feedback from stakeholders to refine messaging and improve clarity.

** Change Enablement & Adoption Support*
* + Support the rollout of policy changes through structured communication and enablement materials.

+ Help identify appropriate communication channels to reach different audiences.

+ Develop tools and resources that help teams incorporate policy changes into daily workflows.

+ Reinforce messaging over time to support adoption and adherence.

** Policy Documentation Support*
* + Draft and refine policy documentation based on BPAC decisions, ensuring clarity and consistency.

+ Apply templates and standards to maintain uniformity across policy outputs.

+ Support quality reviews to ensure documentation accurately reflects intent and includes key elements (e.g., scope, guardrails, escalation paths).

** Tracking & Continuous Improvement*
* + Track policy rollout and adoption progress across teams.

+ Identify gaps, friction points, or inconsistencies in communication and execution.

+ Provide input on improving messaging, documentation, and processes over time.

** What We Look For in a Candidate*
* + Bachelor's degree required.

+ 5+ years of experience in communications, business operations, program coordination, or change enablement…