Dispatch Coordinator

Dispatch Coordinator – SERVPRO of Dover/Middletown

As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment.

• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Vision insurance
• Opportunity for advancement
• Training & development
• Competitive compensation
• Superior benefits
• Career progression
• Professional development

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications.
• Collaborate and assist with other departments as needed.

• High school diploma/GED (preferred).
• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail-oriented.
• Knowledge of local geographical area preferred.
• Must be knowledgeable in relevant computer applications.

This is a sedentary role in a fast-paced office environment. Some filing is required, which would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Ability to successfully complete a background check subject to applicable law.

In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.