Toyota Warranty Administrator - Dover, DE

Warranty Administrator

i.g. Burton Toyota of Dover is searching for an experienced Warranty Administrator who is motivated to excel and serious about a career in the automotive industry. If you have automotive experience and are passionate about customer service, this opportunity is for you! This is a challenging position which requires the ability to multi‑task at a fast pace, attention to detail, and strong communication skills.

• Process warranty claims and paperwork in a timely manner for each manufacturer
• Reconcile warranty receivables with payments and post on computer
• Handle rejected claims according to dealership or manufacturer specifications and follow up on outstanding claims
• Maintain a high level of knowledge for all Toyota and related manufacturer warranty coverage, campaigns, TSBs, and product concerns
• Answer phones and greet service customers in a pleasant and professional manner
• Act as backup to Service Advisor as needed
• Maintain high customer satisfaction standards

2 to 4 years of related experience. Current or former technicians are encouraged to apply. You must have exceptional communication, computer and typing skills. Familiarity with Excel and Word is preferred.

• Health Insurance
• Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Time Off
• 401K
• Paid Holidays

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.