Advanced Associate, Customer Service

Customer Relations Program Coordinator

At Pearson, our purpose is to help people realize the life they imagine through learning. We’re a place where talented people with different viewpoints can have their voices valued and heard and we’re intentionally building a culture of belonging designed to attract and promote innovative, and skilled people, where everyone has the opportunity to make progress in their careers.

At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

• Take on many different types of interest from internal stakeholders relating to customers’ experience as a candidate taking one of our assessments/exams.
• Handle customer enquiries from the Customer Service team via telephone calls and emails.
• Understand the enquiry, ask questions, and collaborate with varied departments to investigate what happened.
• Take ownership of the enquiry to deliver a positive outcome and care for every valued customer.

• Bilingual in Spanish
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The hourly rate for this role is $21.00. This position is not bonus eligible.

Information on benefits can be found.

Applications will be accepted through June 15, 2026. This window may be extended depending on business needs.

Job Family: _MARKET

Organization:
Assessment & Qualifications

Schedule:

Workplace Type:
Hybrid

Req

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing Talent Experie