Customer Service Specialist

Are you looking for a new opportunity with career development/training, the ability to work in a collaborative team environment, and a great work/life balance?

Horizon Farm Credit is seeking a Customer Services Specialist to join our team. One position is available. The qualified candidate will work in the Dover, DE branch location. The hours of operation are typically Monday through Friday from 8 a.m. to 4:30 p.m. This is a full‑time office position.

In this position, you will provide account information to customers in person, over the phone, and via email. You will be responsible for processing customer convenience service requests and handling general account inquiries. Additionally, you will perform a wide variety of clerical and office duties including supporting the local branch.

• Customer Service
  • Promptly and professionally handle telephone calls and in‑person visitors.
  • Assist callers and in‑person visitors with routine inquiries and service requests.
  • Promote Business Management Solutions and convenience products to members.
• Accounting
  • Process incoming payments and prepare deposits.
  • Disburse loan funds accurately and timely.
  • Complete noncash forms as needed for internal adjustments and transfers to Finance.
• Loan Servicing
  • Assist with the printing and mailing of loan packages.
  • Ensure loan documents are properly scanned in AgDocs promptly once executed.
  • Support members account servicing efforts.
• Additional Administrative Duties
  • Prepare special reports and correspondence as required.
  • Review reports and assist in system maintenance to ensure accurate reporting.
  • Perform routine administrative tasks, including incoming/outgoing mail and general correspondence.
  • Support team members across the area by assisting with CRM‑related tasks as needed.

Customer service experience preferred or training/experience in the banking or finance industry.

Generally, 2-5+ years of related work experience is preferred. Experience working in a fast‑paced environment is a plus.

• Excellent communication & interpersonal relations skills.
• Moderate knowledge of software applications and proven self‑starter.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize, and prioritize work and maintain confidentiality.
• Basic knowledge and ability to promote convenience products and Business Management Solutions.
• Ability to work in the office during branch hours of operation (typically Monday – Friday from 8 a.m. to 4:30 p.m.).
• Adaptable and flexible to a changing work environment.
• Prolonged periods of sitting at a desk and working on a computer.

• Medical insurance with dental and vision care options
• 401(k) with significant employer matching
• Paid time off, holidays, and volunteer time to support work/life balance
• Tuition reimbursement and training opportunities
• Student loan reimbursement
• Leadership and career development opportunities
• Paid maternity and bonding leave
• Paid short-term disability
• Fun and inclusive work environment

Salary Range: $40,000 – $50,000, depending on experience.

Equal Opportunity Employer including veterans and individuals with disabilities.