Hotel Guest Advisor; Call Center – Reservations & Upsell
Job in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-07-17
Listing for:
Bally
Full Time
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, English Customer Service
Job Description & How to Apply Below
Bally’s Dover is seeking a Representative - Call Center Agent (Full Time) to handle hotel reservations and casino offers with a focus on guest satisfaction. This role requires clear English communication, data-entry accuracy, and the ability to upsell services over the phone.
Responsibilities include processing reservations, maintaining guest confidentiality, and using multiple systems to manage bookings. A high school diploma and prior call center experience are preferred.
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