Escalations Lead, Customer Service & Help Desk
Job in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-07-18
Listing for:
Sharecare
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Sharecare seeks a Customer Service – Escalations team member to handle escalated member concerns and provide support for the Customer Service team. This role requires strong communication skills, analytic abilities, and a customer service orientation.
The ideal candidate will have at least 2 years of call center or customer service experience and a GED or high school diploma. Responsibilities include researching member inquiries and assisting the customer service team with technical issues.
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