Travel Consultant II– Chat

United States

Full time

J-84574

#DGBoost Jobs

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Chat Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

Travel plans change frequently. Here’s just some of what you could be doing each day

• Consulting with travelers via Chat so that you can recommend tailored resolutions to immediately meet their needs
• Troubleshooting any customer travel issues via chat
• Assisting travelers by expertly booking and changing domestic and international flights, cars and hotels
• Multi-tasking as you will be conducting multiple customer conversations simultaneously
• Multi-account fast-paced environment

• 3 or more years' experience working as a Travel Consultant
• Experience in GDS (Sabre) across both local and global markets
• U.S. citizenship required due to Federal Government contract
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, “can do” attitude.
• Willingness to learn and grow!

• A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements
• Ability to fluently speak and write in English
• Computer skills are vital as you’ll be communicating with multiple customers whilst navigating different tools, all day, every day
• Resilience and composure to remain positive under pressure and manage your workload efficiently
• A problem solver, you’ll be able to effectively evaluate issues and offer the best creative solutions with a view to resolving on the first contact
• An eye for detail and accuracy
• Strong time-management, prioritization, and multi-tasking skills as you will be handling several different customer inquiries simultaneously
• High level of integrity to work with customer information and meet compliance requirements
• The flexibility to work a shifting schedule

Operating hours 24 x 7. Must be flexible and prepared to work evenings, overnights, weekends and holidays.

The US national base salary range for this position is from $ $39,200.00 - $72,800.00 Annually. The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance ((Use the "Apply for this Job" box below).)

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

Work and life:
Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform,…