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US Client Sales Specialist - Customer Service/Hospitality Bookings
Job in
8 The Green, Dover, Kent County, Delaware, 19901, USA
Listed on 2026-09-25
Listing for:
Congress Bookers Inc
Full Time
position
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Listed on 2026-09-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Sales
Job Description & How to Apply Below
Congress Bookers Inc
8 The Green, Dover, Delaware 19901
Permanent full-time | Hybrid, two remote days weekly | Monday-Friday
Base salary: US $60,000 plus bonuses
Apply by 19 October 2026
Congress Bookers Inc coordinates healthcare-compliant hotel accommodation and destination services for groups attending medical congresses around the world. Our clients include pharmaceutical companies, healthcare organizations, agencies and professional group organizers.
Position overview
Guide US clients from their first inquiry through quotation and booking handoff. This consultative sales and customer-care role suits someone who can understand a group requirement, recommend practical travel options and maintain responsive communication while several requests move forward at once.
Responsibilities
- Receive and qualify accommodation, transfer and ground-service inquiries.
- Prepare clear quotations and explain inclusions, deadlines and service choices.
- Follow up proposals and convert suitable opportunities into confirmed business.
- Build trust with recurring clients and identify additional service needs.
- Verify requirements with hotels, local suppliers and Congress Bookers operations teams.
- Maintain complete contact, quote and follow-up records in the CRM.
- Resolve pre-booking questions promptly and communicate changes accurately.
- Support campaigns and selected medical-meetings trade events.
Qualifications
- Two to five years in sales, client service, travel, hospitality, events or group bookings.
- Excellent spoken and written English with a professional telephone manner.
- Strong organization, accuracy and ownership of deadlines.
- Working knowledge of CRM platforms, Microsoft Office and Google Sheets.
- Experience with B2B travel, medical events or international clients is beneficial.
- Additional language skills are welcome.
- Medical Meeting Professional or Healthcare Meeting Compliance certification is appreciated, not required.
We provide a laptop and phone, discounted travel and opportunities to attend international industry events.
Position Requirements
1+ Years
work experience Customer service; consultative sales; CRM; travel quotations; group bookings;
Microsoft Office;
Google Sheets.
Microsoft Office;
Google Sheets.
Additional Information / Benefits
US $60,000 annual base plus bonuses; laptop and phone; discounted travel; international industry events.
Contact Information
Contact Name: Congress Bookers Inc
Contact Phone: +1 302 414 8255
Preferred method of contact: Email with CV via Application Box below.
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