System Technologist​/Field Engineer

Overview

At Motorola Solutions, we believe that everything starts with our people. We are a global close-knit community, united by the pursuit to help keep people safer. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that is critical for safer communities, schools, hospitals and businesses. Connect with a career that matters, and help us build a safer future.

Department Overview The Field Engineer is responsible for the implementation of complex communication system infrastructure and technical support of specialized sub-systems and product applications. This includes troubleshooting software-driven electronics, IP networks, server and network hardware, and performance verification and optimization of RF and broadband architecture including legacy analog, advanced digital P25, and data infrastructure.

• Team with Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, test, cutover, and document advanced communication systems that meet or exceed customer expectations.
• Provide weekly reports of activities and accomplishments.
• Oversee onsite installation of network, server, and RF equipment using system design drawings, planners, and product documentation; provide as-built information for final system documentation.
• Perform onsite and remote configuration of network, server, RF, and databases using design tools and process documents; provide as-configured documentation and baseline reports.
• Troubleshoot networks, servers, databases, and RF infrastructure using system logs and monitoring tools; ensure faults are cleared.
• Execute product and system test plans, correct deficiencies, and provide accepted test results for the final documentation package.
• Verify and optimize performance of advanced digital and legacy RF infrastructure using product specifications and FCC license data; provide baseline measurements and final test results.
• Design/develop solutions to difficult technical issues encountered during system implementation, upgrades, or support issues using project drawings and current system information.
• Perform preventative maintenance with a focus on trend analysis and documenting results.

• Unique combinations of multi-site RF communications systems and computer/networking skills.
• Strong knowledge of LAN/WAN IP networks; proficient in computer network installation, configuration, and maintenance of systems including cabling, routers, switches, and firewalls.

• Experience with installation, administration, and troubleshooting of:
  • Server Virtualization (VMware ESXi v.6+ and/or Microsoft Hyper-V 2012+)
  • Server Operating Systems (Windows Server 2008 R2, 2012 R2 and 2019)
  • Workstation Operating Systems (Windows 7 & 10)
  • Switches, routers, firewalls (HP and Juniper)

• Knowledge of secure products/protocols (KMF, KVL, AES).
• Knowledge of RF systems (transmitters, receivers, filters, antenna networks).
• Experience with Project 25 products (trunked and conventional).
• Experience with Motorola equipment (base stations, consoles, Astro
  25 Master Site, ASR, etc.).
• Knowledge of standard telephony and dedicated data circuits; knowledge of packet-switching techniques.
• Experience with logging/recording systems.
• Familiarity with communications test equipment including:
  • System analyzers (S412E LMR Master, Viavi 3920B)
  • RF Power Sensor
  • Ethernet test sets (e.g., Anritsu 9090A, VeeX MTX
    150, T-BERD 5800)
  • T1 test sets
  • TIMS (Transmission Impairment Measurement Set)

• Experience with Motorola subscribers (APX, APX Next) and CPS programming software.
• High computer literacy with MS Word, Excel, PowerPoint, Access, and Google G-Suite.
• Strong self-management and customer-facing skills; ability to collaborate with customers and internal teams.
• Self-motivated and able to work with minimal supervision; capable of operating under pressure to resolve customer problems quickly.

• Excellent communication skills and a professional image.
• Must have a valid driver’s license and no traffic violations.
• Ability to obtain background clearance as required by government…