Principal Software Development Engineer

The Role

The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex Service Now solutions including (but not limited to) both inbound and outbound integrations (and bi-directional/ebonding integrations) with other systems including external Service Now instances and other non-Service Now platforms, primarily using REST. Translates business requirements into specific designs, then participates and leads in the design, architecture, and development of solutions within the Service Now platform.

This is a remote opportunity open to candidates located anywhere in the US.

• Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between Service Now and external systems, bi-directionally, in a complex cloud architecture.
• Must have direct, real-world experience building highly complex bi-directional integrations within Service Now.
• Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically).
• Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods Integration Hub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
• Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
• Provide mentorship to other developers and serve as an expert for all things Service Now and SN integration.
• Debug and optimize integrations for performance, stability, and maintainability.

• 10+ years of experience with Service Now development, Service Now integrations and custom API development.
• Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
• Proficiency in JavaScript and Service Now's scoped applications.
• Experience with MID Server setup and configuration.
• In-depth understanding of Service Now’s data models and CMDB.
• Experience with the SN CSM application/module
• Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
• Must have the ability to obtain Security Clearance

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA  KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI

$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:
Benefits ()

Bonus Structure

#LI-Remote

Requisition #: 341783

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role.

Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability,…