Applications Engineer - Data Centers

Role Overview

The Application Engineer is the primary technical resource supporting the internal and external Data Center field sales force. The role actively drives and manages the technology evaluation stage early in the sales process, working with the sales team as the technical advisor and solution advocate. The engineer identifies and provides reliable solutions per customer requirements, owns the customer bidding process, and establishes and maintains strong relationships throughout the sales cycle.

• Develop technical and commercial solutions to support the Data Center sales team, including gathering field requirements from customers, listening, understanding, and conveying customer requirements.
• Prepare, coordinate, and respond to functional and technical elements of customer RFQs.
• Create online diagrams, wiring diagrams, and work instructions for MV & LV switch gear, motor control centers, and power distribution centers (PDC).
• Provide technical support for the integration of Generac products with other Data Center equipment (Building Management, UPS, Transfer Switch/Switchgear, Energy Management, and Utility protection relays).
• Present technical solutions and options to external customers, maintain professional business relationships within target accounts, identify customer needs and sales opportunities to help future growth, interface with internal product management and external equipment suppliers, resolve customer issues or difficulties in a manner consistent with the company mission, values, and financial objectives, and provide status of ongoing and future projects.
• Assist product management in the development of new product roadmaps.
• Partner with internal and external suppliers to design and specify complete solutions.
• Perform technical and product training for sales people, estimators, and engineers.
• Articulate technology and product positioning to both business and technical users.
• Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company‑approved databases.
• Other duties as assigned.

• Bachelor’s degree in Engineering
• 5+ years’ experience working in an Engineering role
• Experience reading architectural, mechanical and electrical blueprints with a solid understanding of basic electrical and mechanical control systems
• Experience with and understanding of network communications technology (Internet, Intranet, VPN, TCP/IP, Ethernet, etc.)
• Proficiency with industrial standards, UL, NEC, ASME, IEC, NEMA
• Familiarity with Data Center design standards such as Uptime Institute

• Electrical Engineering degree
• Customer Service or Sales Support experience
• Experience creating online diagrams, wiring diagrams, and work instructions
• Application Programming Experience
• Project management experience

• Maintain expert level of internal and external product knowledge for Power Generation equipment
• Ability to interpret customer specifications
• Ability to analyze and answer technical questions
• Ability to analyze and verify control schematics and wiring diagrams
• Ability to read and interpret electrical symbols, characters, and modify
• Skilled with electrical design and control circuitry
• Ability to apply product knowledge and technical skills to solve simple application problems independently with minimum supervision
• Ability to interact with shop personnel
• Strong communication, interpersonal, and organizational skills
• Proficient in Microsoft Visio
• Proficient in Microsoft Office

• Competitive benefits:
  Health, Dental, Vision, 401k

Working duties require talking and hearing, manual manipulation, standing and walking. The employee may stoop, bend, or reach above the shoulders and occasionally lift up to 25 pounds. Computer work is frequent and continuous, requiring periods of sitting, close vision, and adjusting focus. Occasional travel may be required.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.