Player Development - Executive Casino Host

Responsibilities

• Initiates phone contact with premium patrons to drive trips.
• Resolves all high‑end patrons' requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
• Develops relationships with VIP casino guests to ensure incremental visits.
• Coordinates complimentary, special services and hospitality for identified guests.
• Oversees, solicits and identifies new gaming guests for the players' club program.
• Meets and greets players on the casino floor, at special events and promotions.
• Responsible for the retention of existing guests.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning the club and explains club benefits.
• Participates in various promotional programs and activities of the department as required.
• Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card and provides assistance in completing the club application forms.
• Maintains familiarity with the IGS System.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co‑workers, supervisors and guests.
• Follows all relevant policies and procedures.
• Provides exceptional customer service.
• Performs other duties as assigned.

• Must be available to work weekends, holidays, and nights as scheduled.

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions.

• $43,888

Bachelors of Marketing (required)

• Must possess sales management skills and be an expert in delivering customer service. (required)
• Must possess superior communication skills. (required)
• Must be able to work weekends, holidays and nights as needed. (required)
• Must be able to successfully pass a background check and receive a license from the DE Lottery. (required)
• Must have knowledge of all Windows based programs such as Word, Excel and Access. (required)
• Must be able to speak, read and write English. (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.