Financial Aid Operations Manager

This position currently has 2 openings. One at the Stanton Campus and one at the George Campus is Wilmington.

Salary $81,513

Classification Title

Financial Aid Operations Manager

Job Code 3010 (FT), 3510 (PT)

FLSA Exempt

Position Pay Grade B/C 21

Position Type Full-Time

Summary Statement

The incumbent serves as the primary administrative leader for the student financial aid office, reporting to the College wide Director of Financial Aid. This role encompasses the strategic administration, coordination, and implementation of financial aid programs, ensuring compliance with federal regulations to maintain institutional eligibility. The incumbent oversees daily operations, manages personnel, and directs service delivery, while also engaging in strategic planning, budget oversight, and collaboration with internal and external stakeholders to support student success.

Nature and Scope

An incumbent reports to the College wide Director of Financial Aid and collaborates with members of campus Administrative Council. The incumbent is responsible for the administration, coordination, and implementation of the various facets of student financial aid. A significant aspect of this work is interpreting applicable federal laws and regulations to ensure that the College complies and maintains eligibility for financial aid funds.

The incumbent serves as the primary administrative leader for the office, responsible for overseeing daily operations, managing personnel, and ensuring efficient and effective delivery of services to support student success. This role includes strategic planning, budget oversight, and coordination with internal and external stakeholders.

Principal Accountabilities

• 1. Administers federal, state, and institutional student financial aid programs, including but not limited to, the implementation of institutional financial aid policies and procedures, and work‑study programs and scholarships. Advises supervisor and other administrators of Title IV matters which may affect operational control and proposes updates to policy and procedures to maintain compliance and support students. Conducts internal audits and self‑assessments to ensure compliance.
  
  Keeps abreast of federal regulations and actively monitors federal aid landscape. Demonstrates awareness of related industry trends and proposed changes to federal aid programs.
• 2. Makes financial aid awards in accordance with applicable federal laws and College policies by preparing a financial aid package which combines the most beneficial types of aid based on individual student needs and circumstances while ensuring compliance and equity.
• 3. Provides information to current and prospective students concerning the availability of and application for financial aid and/or scholarships, financial budgeting, student loan counseling, student concern resolution, etc. Conducts financial aid workshops and presentations for interested stakeholders, such as current and prospective students, their families, and College personnel.
• 4. Develops, proposes, and presents annual office budgets in alignment with departmental goals and institutional priorities. Monitors and manages budget expenditures, ensuring compliance with financial policies and procedures. Oversees budget forecasting and reporting, providing regular updates and recommendations to the college wide director of financial aid. Analyzes financial data to identify trends, optimize resource allocation, and support strategic planning. Approves and tracks purchases, contracts, and reimbursements within budgetary limits.
  
  Serves as primary liaison with business services for budget‑related matters.
• 5. Proposes revisions to financial aid policies regarding application, award, verification, and disbursement in collaboration with leadership based on federal aid landscape, including trends and proposed changes to federal aid programs, to maximize student success in the financial aid process.
• 6. Ensures creation and maintenance of files, records, and database information concerning the application, qualification, verification, and awarding of student financial aid. Reconciles student records and makes necessary adjustments…