Unemployment Insurance Senior Quality Control Auditor BTQ Program

Summary Statement

An incumbent in this class is responsible for coordinating the Benefits:
Timeliness and Quality (BTQ) and Data Validation programs.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

• Possess experience adjudicating unemployment insurance cases.

• Validates and approves/disapproves audit findings submitted by Quality Control Auditor staff and case coding data prior to entry into automated database.
• Reviews completed case documents to determine and insure compliance in accordance with Quality Control methodology and that data gathered and conclusions reached are accurate and based upon a correct interpretation of applicable unemployment laws and regulations.
• Reviews case findings with Quality Control Auditor staff.
• Conducts audits in the most complex cases.
• Assists the Quality Control Manager in answering questions from staff, assigning and reviewing work and coordinating operation of unit.

• Three years experience in accounting using Generally Accepted Accounting Principles (GAAP).
• Three years experience in auditing financial records and documents in accordance with Generally Accepted Auditing Standards, including assessment of internal and external controls.
• Three years experience in computer assisted auditing which includes using computer programs to analyze data, select, manipulate and sort data, perform calculations, select audit samples and print reports.
• Three years experience in interviewing which includes using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
• Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Experience in narrative report writing.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hire’s Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Sessions are held at designated locations in Kent or New Castle County. A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at (Use the "Apply for this Job" box below)./

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content.

Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on‑line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab aware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling  or by visiting  If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call  or email jobs.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.