Investigator III

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession.

For more information, please visit (Use the "Apply for this Job" box below). today!

The Investigator III acts as a lead worker for ARMS conducting complex audits and investigations in matters of EBT card trafficking for the Food Benefit Program, also known as the Supplemental Nutrition Assistance Program (SNAP); in addition to auditing and investigating fraud in all other public assistance programs administered by DHSS. The incumbent is required to work with Law Enforcement agencies as needed to coordinate interagency operations for retailer trafficking cases.

They are responsible for preparation of administrative disqualification hearings and prosecution cases and are required to testify in administrative and criminal proceedings. These positions also maintain a sizable caseload and are given ad hoc special assignments and projects.

• Conducts investigations of alleged or probable violations or compliance issues by identifying, obtaining, verifying, and analyzing relevant information or evidence.
• Collects, controls, and evaluates evidence such as physical, financial, background, and other records, documents and items.
• Formulates questions and conducts interviews to obtain information and ascertain facts from witnesses, complainants, victims or other parties.
• Interprets, explains and ensures compliance with applicable state and federal laws, rules, regulations, standards, policies, and procedures.
• Makes judgments after evaluating all available facts and recommends appropriate action to authorities, commissions, or technical supervisors, and may take enforcement action as necessary.
• Uses commercial and proprietary automated information systems, computer software, and the internet to research, document, verify and report on investigative/intelligence data and related information.
• Documents details of all calls, emails, inquiries, interviews, and other interactions during the investigation and may be assigned to respond to hotlines.
• Prepares and submits investigative reports that clearly and accurately document findings, supporting facts, and action taken.
• Testifies and presents evidence before boards, commissions, administrative bodies, or courts.
• Delivers excellent customer service to internal and external customers and the public in person, electronically, or by written communication.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• May conduct surveillance, undercover investigations, and on‑site inspections on assigned cases; and may make arrests or obtain search warrants pertaining to an investigation.
• May make recommendations to subpoena information.

• One year of experience in planning, developing, coordinating, and implementing investigations.
• Two years’ experience in conducting investigations which may include conducting interviews to obtain confidential information, gathering evidence, and documenting findings.
• Two years’ experience in collecting, evaluating and analyzing relevant information to make recommendations on alleged or probable violations of state or federal laws, rules and regulations.
• One year of experience in civil, criminal or administrative proceedings such as providing testimony before boards/commissions/authorities, preparing evidence/sworn statements, or managing and prioritizing cases.

This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or other benefits.

• Applicants must be legally…