Manager of Consumer Services and Investigations

Overview

This leadership role offers meaningful public-service work within Delaware state government, providing stability, strong benefits, and a supportive team environment. As the Manager of Consumer Services and Investigations you’ll oversee the Consumer Services Division, guiding two Investigative Supervisors and eight investigators. You’ll drive regulatory compliance and consumer protection efforts across the insurance industry, leading complex investigations into complaints involving companies, agents, producers, and adjustors.

You’ll also help advance professional development, support smart decision‑making, and may represent the Department at NAIC meetings to help shape industry standards.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met: knowledge of interpreting governmental insurance laws, rules, regulations, standards, policies and procedures.

• Manages and evaluates the Department's Consumer Services and Investigations Division; integrates same with short and long‑term goals and objectives.
• Manages, directly and through subordinate supervisors, professional, administrative support, casual/seasonal, and contractual staff.
• Researches, develops, defines, and implements Department standards, goals, objectives, policies, procedures, administrative rules, position statements, program plans, reports and correspondence related to federal and state laws, rules and regulations concerning insurance marketing practices, products, companies, agents, brokers and claims adjusters.
• Represents the Department and/or Insurance Commissioner on various committees, task forces, and organizations at the state and national level.
• Develops and implements policies, procedures and programs to educate and inform the public regarding insurance related matters.
• Meets with peers and various professional staff of cooperating federal and state agencies to review common areas, develop cooperation, and negotiate agreements/contracts ensuring state compliance with federal laws, rules and regulations.
• Analyzes industry trends and advises Insurance Commissioner of possible impact on federal/state legislation and administrative policy.
• Drafts legislation/regulations consistent with other National Association of Insurance Commissioners member states.

• Three years experience in analyzing insurance and financial market trends to make recommendations to management.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Six months experience in planning, developing, implementing and evaluating programs.
• Three years experience in ensuring compliance with insurance industry laws, rules, regulations, standards, policies and procedures.
• Knowledge of writing and defending proposed legislation and regulations.

To learn more about the comprehensive benefit package please visit our website at (Use the "Apply for this Job" box below)..

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling  or by visiting  If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call  or email jobs.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.