Administrative Analyst

Introduction

The mission of the Division of Transportation Solutions is to provide excellence in transportation by developing, constructing and maintaining the State's infrastructure in a manner that results in a safe, cost-effective, and efficient multi-modal transportation network that enhances mobility commerce, and livability. In addition, Transportation Solutions provides high quality support services to other divisions in the department.
to learn more about DelDOT Transportation Solutions Division.

Administrative
Analysts provide analysis and support to administrative operations impacting an entire agency and act on behalf of a top-level official. Primary work includes overseeing constituent relations, responding to media and legislative inquiries, making decisions on administrative matters, and completing special projects.

The Workforce Development Coordinator will be responsible for overseeing intern, recruitment, and employee training programs within the Division of Transportation Solutions. Collaborates with leadership and supervisors to coordinate intern hiring, placement, development, and program events; builds relationships with educational institutions to promote DelDOT career opportunities; and supports division-wide recruitment initiatives and outreach activities. Develops, coordinates, and maintains employee training programs in collaboration with supervisors, ensuring training content is current, accessible, and effectively managed through the Delaware Learning Center (DLC).

Provides strategic support to leadership and operational sections in developing a skilled, engaged, and future-ready workforce.

Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.
Oversees constituent relations including resolving crisis situations in service delivery referred by the Office of the Governor (OGOV), legislators, other agencies, and the public. Ensures that constituent contacts are handled quickly and responsively.
Directs and conducts special projects that may involve issues of a sensitive or confidential nature.
Participates in planning, policy formulation, budgeting, and solving issues and challenges.
Reviews correspondence and reports, determines the level of authority that can handle requests, complaints, or issues, oversees tracking, reporting, and review of data to ensure compliance with applicable policies and procedures, and keeps the agency leadership appropriately briefed.
Tracks and analyzes proposed legislation that impacts the assigned agency, coordinates and follows up with staff, and makes recommendations.
Receives media requests, researches issues and data, and prepares appropriate media responses. Prepares press releases for circulation.
Provides liaison with internal and external executives and other leadership, OGOV, legislators, special interest groups, the media, council/commission members, state/federal contacts, and the public.
Responds to inquiries and complaints, and explains policies, procedures, regulations, and the agency’s position on issues to resolve problems.
Develops agendas and programs for meetings, conferences, or special presentations and represents the official at meetings and on task forces.
Plans, coordinates, and directs office activities and analyzes, recommends, and implements operating practices, policies, and procedures.
May supervise two or more merit full time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
Performs other related duties as required.

JOB REQUIREMENTS for Administrative Analyst
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Three years' experience in…