Operations Program Analyst PartTime

Job Description

Job Description

Management Analyst II /Part-Time

Location: Thomas Collins Building
540 S. DuPont Highway
Dover, DE 19901

Hourly Rate: $24.67/hour

Work Schedule: Monday–Friday, 8:00 a.m. – 4:30 p.m.
Up to 29.75 hours per week

The State of Delaware is seeking a detail-oriented and analytical professional to serve as a Management Analyst II
. This position plays an important role in reviewing public assistance cases, analyzing data, conducting preliminary investigations, and ensuring compliance with applicable laws, regulations, and program requirements.

What You'll Do

As a Management Analyst II, you will:

• Conduct preliminary reviews of public assistance cases to determine compliance with state and federal laws, regulations, policies, and program guidelines.
• Evaluate case information and state-provided data to determine whether cases should be referred for further investigation or closed based on established criteria.
• Research, collect, verify, and organize documentation necessary to support investigations and case decisions.
• Develop and maintain detailed Microsoft Excel spreadsheets to track investigations, case status, findings, and outcomes.
• Utilize agency databases, automated systems, and case management tools to review, document, and manage case activity.
• Analyze investigative findings and prepare accurate, well-organized narrative reports summarizing research, evidence, and recommendations.
• Interpret policies, procedures, and program standards to ensure consistent and accurate case evaluations.
• Identify trends, discrepancies, and areas requiring further review through data analysis and research.
• Communicate findings and recommendations clearly and professionally while maintaining confidentiality of sensitive information.

What We're Looking For

The ideal candidate will possess:

• At least six months of experience interpreting laws, regulations, policies, procedures, or program standards to evaluate cases or determine compliance.
• Experience preparing detailed narrative reports that clearly document investigative findings and recommendations.
• Strong analytical, research, and critical thinking skills with the ability to evaluate complex information and make sound recommendations.
• Advanced proficiency with Microsoft Excel, including maintaining tracking spreadsheets, organizing data, and generating reports.
• Experience using automated databases, electronic case management systems, or similar software applications.
• Excellent organizational, written communication, and time management skills.
• The ability to work independently while managing multiple assignments and meeting deadlines.

This position offers an opportunity to apply your analytical and research skills in a meaningful public service role. You'll contribute to program integrity by helping ensure public assistance programs are administered accurately, fairly, and in accordance with established laws and regulations.

We offer a commitment to your personal and professional life. Working for the State of Delaware you may qualify for a retirement pension, paid parental leave, a compressed work schedule and shift differential pay.

We offer a commitment to your personal and professional life. Working for the State of Delaware you may qualify for a retirement pension, paid parental leave, a compressed work schedule and shift differential pay.