Front Office Assistant II

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Voluntary benefits including Critical Care Coverage and more

BH Medical Group Physician Practices

Status:
Full Time 80 Hours

Shift: Day/ Evening
Salary Range: 16.98 - 25.48 Hourly

Front Office Assistants greet patients, activate patient files, and move patients through a pre‑determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone or in person. They answer questions and provide general information or may direct a patient to a person who can provide the information.

They keep, update, and maintain records by getting the appropriate information from both patients and doctors.

• Performs front desk, receptionist and registration duties while maintaining efficient patient flow.
• Assists the office in all aspects of daily operation as needed including mentoring Front Office Assistant I and preparing the patient for the visit.
• Ensures timely, efficient, and accurate scheduling of surgery patients by completing the patient registration process for surgical patients and facilitating pre‑surgery and day‑of‑surgery instructions.
• Obtains insurance authorizations/referrals. Upon patient arrival, initiates proper forms for the medical and financial record and collects signatures where necessary. Collects payment for office visit.
• Registers patient in system and maintains proper medical records.
• Informs patients of practice policies regarding billing, insurance, workers’ compensation, and charges.
• Schedules new patient and established patient follow‑up appointments and coordinates appointments with other specialists or departments as directed.
• Manages clinic schedules.
• Completes Real Time Eligibility (RTE).
• Maintains efficient filing and record‑maintenance system for required business, medical, and The Joint Commission (TJC) licenses/registrations and follows all HIPAA requirements.
• Performs general clerical duties as required.
• Performs checkout and end‑of‑day reconciliation functions.
• Keeps informed of current insurance authorization/referral procedures.
• May be cross‑trained to medical assistant functions.
• All other duties as assigned within the scope and range of job responsibilities.

• Education:
  
  High School Diploma or GED.
• Credential(s):
  None required.
• Experience:
  
  One‑year clerical, office, and customer service experience in a healthcare environment required; two or more years preferred.

• Education:
  
  Associate Degree.
• Credential(s):
  Certified Healthcare Administrative Professional.
• Experience:
  
  Not specified.