Medical Assistant - Delaware Urgent Care

Job Description Summary

This position is responsible for administrative and clinical duties delegated by the physician. The Medical Assistant is responsible for assisting physicians with patient care in compliance with the Ohio Administrative Code and other routine clinical and administrative duties as needed to meet the needs of the practice to which it is assigned. The duties of the Medical Assistant vary from office to office based on the size and specialty of the practice.

• Facilitates efficient and effective patient flow, including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy, and scope of practice.
• Successfully completes Care Connect EMR documentation.
• Performs necessary administrative duties that assure all information is current and updated, including maintenance and monitoring of the EMR basket.
• Maintains and cleans the environment, work area, equipment, and communicates any equipment malfunctions to appropriate department/unit personnel.
• Communicates with patients and customers in a respectful and caring manner.
• Collaborates with the health care team to anticipate needs, ensure continuity and quality of care, and coordinate services.
• Collects and monitors patient data, reporting patient data and needs as directed.
• Maintains documentation guidelines around patient chargeable items and services.
• Ensures processes and services are continuously monitored for quality, cost effectiveness, and efficiency.
• Engages in process and quality improvement activities, making and implementing recommendations to improve operational efficiency and implement new services.
• Engages in continuous study of the entire professional field, including best practices, to maintain professional competence, knowledge, and skills necessary for satisfactory performance of all assigned responsibilities.
• Completes required continuous training and education, including department-specific requirements.
• Promotes and advocates for patient quality, safety, and experience initiatives.
• Acts as a role model.
• Serves as SME/resource to the department/unit/practice in areas such as quality, performance improvement, and EMR (e.g., EPIC Super User).
• Has oversight of efficient and effective patient flow, including preparing the patient for the visit/admission and providing specific services and education as determined by the providers in accordance with licensure and policy.
• Leads and supports development of standard work and develops necessary customizations.
• Functions as a clinical preceptor and is responsible for training new staff.
• Is compliant with scope of practice.
• As a High Reliability Organization, focuses on safety, quality, and efficiency in performing job duties.

• High School Diploma or equivalent.
• Completion of a High School Medical Assistant Career Technical Program, or graduation from an accredited School of Medical Assisting, or completion of Military Medic training, or certification as a Paramedic (EMT-P), or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
• High School or GED (Required).
• BLS – Basic Life Support certification from the American Heart Association.

• Work Shift:
  
  Day.
• Scheduled Weekly
  
  Hours:
  
  36.
• Department:
  Urgent Care, Delaware.

Ohio Health is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. Ohio Health does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.