Diagnostic Imaging Business Operations Manager

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC, and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

A member of the Diagnostic Imaging management team who is responsible for the business and operational functions for the Diagnostic Imaging department’s physicians and APC’s. Performing all business management oversight of the Radiology group. The purpose of this position is to ensure that quality healthcare is provided in a manner that is cost efficient and meets all regulatory agency requirements. This position will report directly to the Sr.

Director of Imaging and work collaboratively with the Imaging Medical Director.

• Responsible for oversight of the physician and APC staff of multiple Diagnostic Imaging departments, including both hospital and outpatient units.
• Assist in development and maintenance of budgets for Bayhealth Diagnostic Imaging physicians and APC’s. Maintain strong monitoring of accounts receivable and billing related issues in relation to the professional component of imaging charges.
• Works collaboratively with the Imaging Medical Director to coordinate all aspects of physician services, directives, and performance. Provides monthly productivity reports, educating leadership on the operational aspects of the practice.
• Provides customer service training to the Imaging providers.
• Works collaboratively with physician leadership to ensure all education is completed on time and in compliance with all Bayhealth, ACR, FDA, State of Delaware, and Joint Commission standards.
• In collaboration with the Medical Director or designee, manages and assigns work areas, staff schedules, approves payroll, and PTO for the physicians and the APC’s. Ensures efficient workflow of day-to-day physician and APC operations.
• Revenue Cycle:
  Working collaboratively with the Imaging Coding/Billing team, ensures that professional charges are accurate. Assists with overturning denials. Monitors professional revenue and provides monthly reporting to the Medical Director and the Sr. Director of Imaging. Ensures new procedures are brought to the attention of the Imaging Coding/Billing team and the Imaging Sr. Manager before implementation.
• Recruitment (Physician/APC recruitment, orientation, and onboarding):
  Assist with credentials, calling references and helps DI candidates complete needed HR information. Schedule orientation of new physicians/APC’s, to include tours, introductions, HRO scheduling, EPIC training, PACS training, badge access, marketing photo, risk management/physician liaison, occupational health appointment, and orienting to the department. Ensure completion of all new hire requirements. Assist with recruiting as needed, including New Hire Checklists and scheduling Interviews/phone calls.
  
  Work closely with the hospital recruiters. Oversee locum physicians’ hours, billing, and any other locum issues. Assist payor credentialing for all DI physicians and APC’s. Assist physicians/APCs with malpractice applications. Fitting and purchasing of radiation protection gear and orientation to radiation badging system.
• Oversees the completion of performance evaluations for physicians/APCs in conjunction with the Medical Director and the Sr…