Communications Center Operator

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk? Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as a stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton.

We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital

Status: Relief
- As Needed

Shift: Variable
- Day/Eve/Night

Salary Range: 16.16 - 24.23 HOURLY

Provides professional handling of all incoming calls for Bayhealth hospitals and the Bayhealth Physician Answering Service. Requires excellent customer service skills in a fast‑paced environment with the ability to utilize computer automation to provide service.

• Process all incoming calls, interpreting and determining callers’ needs; assist patients, staff, and physicians with local, long‑distance, and facility calls; and demonstrate knowledge of major functions and general information of all departments and offices throughout KGH, MMH, satellite facilities and Bayhealth services available to the community.
• Exhibit excellent interpersonal skills with customers, patients, co‑workers and physicians; use appropriate greetings and be professional at all times.
• Use basic computer skills to perform routine office duties, including the proficient use of Bayhealth’s call processing system, telephony equipment (phones, fax machines) and paging duties. Additional responsibilities may include messaging to physicians on the Bayhealth Answering Service, report generation, backing up systems and re‑addressing patient mail. Demonstrate proper handling of codes when necessary using proper protocols.
• Provide numeric, alpha‑numeric, and overhead paging to reach physicians and staff, including programming replacement pagers and completing overhead paging for requests such as meeting announcements, system emergencies, and other appropriate information.
• Be thoroughly familiar with bomb threat and disaster policies and the handling of such calls; deal with callers who may be irrational in an appropriate manner; act as an integral part of the Disaster Preparedness Plan by initiating phone calls to physicians and key personnel and providing support throughout its duration; and possess knowledge and competency in handling emergency codes when necessary.
• Follow established protocol for the continual updating of on‑call schedules for various departments and physician offices; maintain schedules and hardcopy in case of computer failure.
• Be an active contributing team member within the department and hospital; attend staff meetings, suggest service improvements and assist in the training and orientation of new operators.
• All other duties as assigned within the scope and range of job responsibilities.

• Education:
  
  None required
• Credential(s):
  None required
• Experience:
  
  Demonstrated customer service experience, experience with multi‑line phone system and computer use.

• Education:
  
  HS Diploma / GED, Certificate Program Office Administration
• Credential(s):
  Healthcare certification(s)
• Experience:
  
  Prior call center, communication center or switchboard experience; prior relevant work experience in a hospital environment and/or experience in a customer service related field.

To view a full list of all open positions at Bayhealth, please visit: (Use the "Apply for this Job" box below)./