Chronic Practice Liaison - Mid Atlantic

Job Description Summary

The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies.

This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience.

• Build and maintain strong relationships with physicians, clinics, and referral sources
• Act as a trusted advisor on services, referral processes, and therapy options

• Assess referral workflows and identify barriers to timely patient starts
• Partner with Sales, Intake, Pharmacy, and Operations to resolve issues
• Improve referral-to-start timelines, conversion rates, and provider satisfaction
• Serve as a primary point of contact for key accounts

• In partnership with Chronic Account Executive:
• Execute outreach through calls, virtual meetings, and targeted campaigns
• Identify and convert new referral opportunities
• Partner with field sales to expand reach and coverage

• Track account performance, referral trends, and growth opportunities
• Use CRM and internal systems to manage activity and results
• Participate in provider business reviews and performance discussions
• Recommend process improvements based on data and feedback

• Support providers with education on referral requirements and processes when requested by the Chronic Account Executive.
• Guide patients and providers through onboarding and access questions when needed
• Represent the organization at community and professional events

• Work closely with Sales, Operations, Pharmacy, and Intake teams
• Support referral flow management when needed
• Contribute to solving operational challenges that impact growth

No

• High school diploma or equivalent is required
• 3+ years of experience in one or more of the following:
  Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management.
• Demonstrated ability to build relationships and drive measurable outcomes
• Strong communication, problem-solving, and organizational skills

• Experience establishing and maintaining relationships with individuals at all levels of the organization.
• Experience growing referral provider relationships and partnerships
• Experience providing High Level/White Glove customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
• Proficient computer skills. Ability to work with Microsoft Windows-based programs, and acceptable data entry skills required. Power Point, Excel, Word
• Experience in identifying operational issues and recommending process improvements.
• Ability to evaluate information and make decisions or take actions to problem solve or reach a goal.
• Strong interpersonal and communication skills. Ability to work cooperatively with pharmacy branch departments, Sales Team members, and customers.
• Strong organization and planning skills with ability to make/deliver presentations

• Minimal travel (up to ~20%)
• Primarily remote with virtual engagement

• Bachelor’s degree in Business, Healthcare, Life Sciences, or related field
• Experience in specialty pharmacy, infusion therapy, or chronic disease management
• Knowledge of referral workflows, intake/admissions, or reimbursement processes
• Background working with physician offices, hospitals, or care coordination teams
• Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.)
• Experience managing complex or multi-stakeholder accounts

Pay Range is $48,500.29-$80,818.80. Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlex Pay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.