Front Office Assistant II

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Location: Heart and Vascular Institute

Status: Full Time 80 Hours

Shift: Days

Salary Range: $16.98 - $25.48 hourly

General

Summary:

Front Office Assistants greet patients, activate patient files, and move patients through a pre‑determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it is on the phone or in person. They answer questions, provide general information, or may direct a patient to someone who can provide the information.

Responsible for keeping, updating and maintaining records by obtaining the appropriate information from both patients and doctors.

Responsibilities:

• Perform front desk, receptionist and registration duties, while demonstrating the ability to maintain efficient patient flow.
• Assist the office in all aspects of the daily operation as needed, including, but not limited to, mentoring for Front Office Assistant I. Prepare the patient for the visit.
• Ensure timely, efficient and accurate scheduling of surgery patients by completing the patient registration process for surgical patients. Facilitate instructions for pre‑surgery and day‑of surgery to patients.
• Obtain insurance authorizations/referrals. Upon patient arrival, initiate proper forms for the medical and financial record. Obtain the patient and/or responsible parties’ signature where necessary. Collect payment for office visit.
• Register patient in the system. Demonstrate the ability to maintain proper medical records.
• Inform patients of practice policies regarding billing, insurance, workers compensation and charges.
• Schedule new patient and established patient follow‑up appointments. Coordinate patient appointments with other specialists or departments as directed.
• Manage clinic schedules.
• Complete Real Time Eligibility (RTE).
• Maintain an efficient filing and record maintenance system for required business, medical, and The Joint Commission (TJC) licenses/registrations. Follow all HIPAA requirements.
• Perform general clerical duties as required.
• Perform checkout and end‑of‑day reconciliation functions.
• Keep informed of current insurance authorization/referral procedures.
• May be cross‑trained to medical assistant functions.
• All other duties as assigned, within the scope and range of job responsibilities.

Required Education, Credential(s) and

Experience:

• Education:
  
  High School Diploma or GED
• Credential(s):
  None Required
• Experience:
  
  One‑year clerical, office, and/or customer service experience in a healthcare environment

Preferred: Two (2) years clerical, office, and/or customer service experience in a healthcare environment

Preferred Education, Credential(s) and

Experience:

• Education:
  
  Associate Degree
• Credential(s):
  Certified Healthcare Administrative Professional
• Experience:
  
  (none specified)

Benefits offered include:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

To view a full list of all open positions at Bayhealth, please visit (Use the "Apply for this Job" box below)..