Health & Wellbeing Coach

The Health and Wellbeing Coach provides personalised support to individuals to empower them to take control of their health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:

• Healthy Eating and Nutrition
• Smoking Cessation
• Physical Activity
• Weight Management
• Alcohol consumption
• NHS Health Checks (outreach)

As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health‑promoting goals set by the person to change lifestyle‑related behaviours, with the intent of reducing health risks, improving self‑management of chronic conditions, and improving quality of life. The Health and Wellbeing Coach is also responsible for delivering face‑to‑face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one‑to‑one and group‑based support in line with need, location and offer.

To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self‑identified health and wellbeing goals, including, but not limited to:

• Triage and assessment
• Agenda setting
• Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
• Problem solving
• Motivational interviewing
• Goal setting
• Signposting

Delivery multi‑channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:

• Face‑to‑face, telephonic, and digital health coaching
• Multi‑mix communications methods including in‑app messaging, text, and email.
• Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
• Advocate the use of behaviour tracking tools (online or offline)
• Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
• A strength‑based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.

To deliver services in line with quality standards, national / government guidelines, and role boundaries, with the ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalated appropriately – inclusive on supporting onward referral to wider services.

Support with outreach community engagement work inclusive, but not limited to:

• Screening services (e.g., NHS Health Checks)
• Community and stakeholder events
• External meetings and networks
• Roadshows and pop‑ups

Work in line with business and contract performance requirements including:

• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguarding.
• Participate in regular audits and performance observations, with a pro‑active commitment to providing high quality services and continuous professional development.
• A proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, high performance in line with agreed objectives and Key Performance Indicators KPIs

To ensure accurate reporting and data collection in line with contractual and case management system requirements to ensure:

• Caseloads can be managed efficiently, effectively and at scale.
• Team members are able to support in population behaviour change as required and in line with need
• Wider informal and formal care givers / specialists can complement and enhance the behaviour change journey
• Service users / participants only have to tell their story once and where behaviour changes occur sequentially or concurrently, we are able to offer a comprehensive and coordinated supportive services
• Data audits accurately capture activity, productivity, utilisation, and outcomes.

• Re…