Certified Medical Assistant; CMA

Job Description

Job Title: Certified Medical Assistant

Location: Wilmington, DE

Schedule: Full-Time, Overtime when necessary

Under the direct supervision of the Director of Clinical Services, the incumbent provides nurse’s aide assistance, medical records support and other medical administration assistance to the medical providers with patient examinations and treatments as assigned. The incumbent will assist medical providers as directed to promote the rendering to the highest level of quality medical care to all patients. This position will also assist in the statistical data gathering and program indicator monitoring required by regulatory agencies.

• Greets patients in a friendly, pleasant manner. Escorts them from the waiting area to the exam rooms.
• Prepares each assigned patient for provider examination - performs brief history and physical exam; performs other tests/procedures at the direction of provider staff; e.g., pulmonary function tests, EKG, accu‑checks, urine studies, etc.
• Performs basic health screening procedures, including but not limited to vision and hearing screening, fat analysis, blood pressure, temperature, respirations, etc.
• Performs chart review on each assigned patient prior to the appointment.
• Prepares exam rooms for use during patient visits.
• Front desk duties include but are not limited to insurance verification, patient check‑in/check‑out, reminder calls, and patient scheduling.
• Replenishes examination treatment room supplies. Informs Site Nurse of inventory status and keeps a running list of supplies for the purpose of re‑ordering. Properly sterilizes and repackages reusable equipment.
• Utilizes available foreign language skills to translate for patients when necessary.
• Under the direct supervision of the provider able to effectively administer injections and provide information to patients regarding medication, treatment and/or procedures.
• Adheres to policies and procedures for maintaining the confidentiality of medical records to HIPAA.
• Assist in the documentation of all injections and other point of care tests, and reporting of results to appropriate clinicians or other appropriate health agencies.
• Provides a variety of health‑related information to patients with the direction from the provider.
• Adheres to policies and procedures for disinfection and handling of contaminated waste or equipment. Adhering to infectious disease control practices and procedures.
• Answers the telephone in a courteous and timely manner, and directs calls to the appropriate person.
• Performs any other duties within the medical center as requested by the DOC, Chief Medical Officer, Chief Executive Officer or their representative and any other member of the senior leadership team.
• 340 B in-house pharmacy.
• Other duties as assigned.

• Cordial and professional demeanor in dealing with staff, patients and visitors. All persons are greeted with either "Good Morning", "Good Afternoon" or "Good Evening" followed by the person's name and then asking them "How are you feeling today?"
• Provides a progress note on chief complaint, vital signs, in‑house lab results and has each patient dressed appropriately to be examined.
• Has all relevant information produced since patient's last visit in the proper place in the chart so that the patient visit is completed in a highly efficient manner.
• Places all discarded materials (e.g. used gowns, table top covers, etc) in trash receptacles and covers exam table prior to bringing the next patient to the exam room.
• Ensures an adequate amount of supplies (e.g. hemocult cards, patient gown and drapes, speculums, etc.) are in place for daily use.
• Provides translation whenever requested; such service shall not interfere with medical assistant's primary duties.
• Refrains from transmitting any personal information (health related or otherwise) on any patient.
• Telephones are answered by stating who you are and asking "How can I help you?" no later than the third ring. Messages are given to the provider staff in accordance with the procedure requested by that provider.
• Performs any legitimate task not otherwise listed in this job description when requested to…