Account Manager, Delaware/Maryland
Listed on 2026-07-24
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Healthcare
Healthcare Management
Account Manager
Healthcare is changing, and local medical practices are caught in the middle. They are trying to shift from a system that rewards the volume of procedures to one that rewards the quality of patient care—but navigating that shift is incredibly tough. That’s where you come in.
As our Account Manager
, you will be the ultimate strategic partner, business coach, and advocate for the medical practices in your portfolio. You are the day-to-day anchor of these relationships, responsible for diving into the data, identifying performance gaps, and working hand-in-hand with doctors and healthcare executives. By helping them master Value-Based Care (VBC) contracts, you directly drive financial success (shared savings) and, most importantly, measurably better health outcomes for the community.
Note on Travel: To truly partner with these clinics, we anticipate about 40% travel across the year. This typically looks like 2–3 days a week of regional travel, though it fluctuates based on partner needs—some weeks will require more face time, while others will be lighter.
Primary DutiesDevelop and nurture lasting relationships and engagement with physicians, providers, and healthcare system executives to support and enhance financial and quality performance across performance metrics.
Own the account relationship across various domains, including financial performance and outlook, quality management, clinical management, population health, care management training, HEDIS and STARs performance, and operational enhancements.
- Utilize data analytics tools to monitor and communicate practice performance against key objectives and strategic plans.
- Develop project plans to ensure key organizational objectives are achieved.
Coaching:
Work to assist in training office staff and physicians & providers (in coordination with Aledade's Value Based Care Curriculum) on processes and technologies. Provide continual assessment of practice’s and staff’s training needs.
- Provide contract goals and current performance at the organizational, site and/or provider levels to ensure aligned understanding of VBC contract goals and objectives. Communicate outcomes oriented overviews of performance initiatives to convey organizational impact.
Coordinate with internal and external stakeholders to develop recurring executive-facing presentations and memos as needed.
- This may include data regarding practice performance, financial outcomes/projections, and contract terms at the practice and ACO level to external executives.
- 5 years of experience with executive level communication - written and verbal
- Demonstrated knowledge of value based care contracts across all patient types
- Minimum 6-8 years of experience with relevant competencies including practice management, project management, account management, analytical problem solving, and strategic insight using healthcare analytical skills.
- Ability to be at an onsite location anticipated 2-3 days a week in Maryland and Delaware (subject to practice needs).
- Graduate of an accredited college or university in nursing, social work, health technology or information technology-related programs.
- 8 years of significant and relevant work experience in medical practice management in lieu of educational requirements may be accepted, particularly with significant administrative experience in a clinic setting.
- Excellent organizational and project management skills, and team-building skills.
- Familiarity with process mapping and work-flow analysis tools.
- Advanced PowerPoint/slides, Excel/sheets, and other data visualization skills and willingness to learn additional software applications.
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
- Ability to travel approximately 40% across the year within Delaware &…
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