Front Office Assistant II

Benefits

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

• Location:
  
  BH Medical Group Physician Practices
• Employment Status:
  Full Time (80 Hours)
• Shift: Day/ Evening
• Salary Range: $16.98 - $25.48 per hour

Front Office Assistants greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone or in person. They answer questions and provide general information or may direct a patient to a person who can provide the information.

Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors.

• Performs front desk, receptionist and registration duties, while demonstrating the ability to maintain efficient patient flow.
• Assist the office in all aspects of the daily operation as needed including, but not limited to mentoring for Front Office Assistant I. Prepares the patient to the visit.
• Ensure timely, efficient, and accurate scheduling of surgery patients by completing patient registration process for surgical patients. Facilitate instructions for pre-surgery and day-of surgery to patients.
• Obtain insurance authorizations/referrals. Upon patient arrival, initiate proper forms for the medical and financial record. Obtain the patient and/or responsible parties’ signature where necessary. Collects payment for office visit.
• Registers patient in system. Demonstrates the ability to maintain proper medical records.
• Informs patients of practice policies regarding billing, insurance, workers compensation and charges.
• Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed.
• Manages clinic schedules.
• Completes Real Time Eligibility (RTE).
• Maintains efficient filing and record maintenance system for required business, medical, and the Joint Commission (TJC) licenses/registrations. Follows all HIPAA requirements.
• Perform general clerical duties as required.
• Performs check out and end of day reconciliation functions.
• Keep informed of current insurance authorization/referral procedures.
• May be cross-trained to medical assistant functions.
• All other duties as assigned within the scope and range of job responsibilities

• Education:
  
  High School Diploma or GED
• Credential(s):
  None Required
• Experience:
  
  One-year clerical, office, and customer service experience in a healthcare environment;
  Preferred: 2+ years clerical, office, and customer service experience in a healthcare environment

• Education:
  
  Associate Degree
• Credential(s):
  Certified Healthcare Administrative Professional