Patient Account Manager

Salary Range: $82,950.40 - $/yearly

Job Description:

• Responsible for directing, coordinating, and planning staff for Epic Single Business Office (SBO) functions. Manages cash application and customer service activities for all Bayhealth entities (Medical Center, employed physicians, Bayhealth Medical Group, Wellness Centers, and Occupational Health).
• Responsibilities for the Customer Service Team include efficient and accurate patient billing and collections, financial counseling, vendor processes, and reconciliation of patient accounts, along with other associated treasury functions.
• Responsibilities for the Cash Management team include oversight of posting, balancing, and reconciling daily cash activities, as well as researching missing payments and remittances.
• Must work collaboratively with departments to resolve patient complaints and ensure compliant billing.
• Adhere to internal controls for applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans.
• Bachelor’s degree in business administration.
• In lieu of a bachelor’s degree, will accept a High School Diploma or GED with eight (8) years of Revenue Cycle Progressive leadership experience. (Four years of experience for a verified associate’s degree.)