Practice Manager | Medical Oncology

UPMC Hillman Cancer Center is currently hiring a Practice Manager to support our Medical Oncology Department located at the Hillman Cancer Center in New Castle, PA.

This position will be responsible for day-to-day operations, including oversight of provider and treatment schedules, staffing, and patient experience. Having an understanding of healthcare front office duties is helpful – check-in/check-out, scheduling, phone call management, registration, chart preparation, financial counseling, etc. The Practice Manager will manage all operational aspects of the practice sites to ensure quality patient care. This position requires strong communication skills and positive attitude as this individual may be the first point of contact for new patients and referring physicians.

We're looking for candidates with strong prior management experience.

Combine your leadership skills and healthcare experience to take the next step in your career! If you're a natural people-person passionate about developing team members and making an impact in the world of cancer care, we invite you to join our team today!

• Manages daily operations at physician offices and clinic sites and coordinates work activities. Manages schedules and call-offs. Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
• Manages all functions of the financial and patient management system at physician offices.
• Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
• Integration of new physicians into CMI practices.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
• Identifies and resolves work problems to ensure quality patient service.
• Communicates effectively with senior management and physicians providing regular updates on operations.