Bilingual Patient Care Coordinator

Patient Care Coordinator / Physical Therapy Tech

– Job Description

Schedule:

M-F 8-4pm Overview

The Patient Care Coordinator / Physical Therapy Tech supports both administrative and clinical operations in an outpatient physical therapy environment. This hybrid role ensures a smooth, positive patient experience while assisting clinicians with treatment preparation, patient flow, and basic clinical tasks. The ideal candidate is organized, friendly, and comfortable working in a fast‑paced, patient‑centered setting.

• Greet patients, check them in/out, and provide excellent customer service
• Schedule and confirm appointments, evaluations, and follow‑up visits
• Verify insurance benefits, obtain authorizations, and communicate coverage details
• Collect copays, process payments, and maintain accurate financial records
• Answer phone calls, respond to messages, and route communication appropriately
• Maintain organized patient records and ensure compliance with privacy standards
• Support daily clinic operations, including managing patient flow and resolving scheduling conflicts

• Prepare treatment areas and ensure equipment is clean, safe, and organized
• Assist Physical Therapists with non‑clinical tasks such as setting up modalities, gathering equipment, and supporting patient transitions
• Guide patients through basic exercises as directed by licensed clinicians
• Monitor patient safety during sessions and communicate observations to the PT
• Maintain clinic cleanliness, including treatment rooms, gym areas, and equipment
• Restock supplies and support overall clinic readiness

• High school diploma or equivalent required; associate degree preferred
• Prior experience in healthcare, physical therapy, or customer service strongly preferred
• Knowledge of insurance verification and authorizations is a plus
• Strong communication, customer service, and organizational skills
• Ability to multitask and work efficiently in a busy outpatient environment
• Comfortable using electronic medical records (EMR) and basic computer applications
• Professional, reliable, and committed to delivering an excellent patient experience
• Ability to follow clinician direction and support safe patient care
• Interest in rehabilitation, wellness, or healthcare fields