Patient Access Supervisor

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Full Time 80 Hours

Days

53,476. YEARLY

Under the direction of the Manager, the Supervisor performs day to day oversight of front-end revenue cycle functions including Financial Counseling, Insurance Verification, Scheduling, and Patient Access. Performs as a staff leader and technical expert for revenue cycle functions by identifying and providing training needs, resolving work related issues and technical problems. Monitors, tracks, and adjusts staff workflow based upon key performance indicators.

• Managerial:
  Serves as a mentor and role model for fellow members through demonstrating an outstanding work ethic. Oversees the daily activities in the department to facilitate consistent and effective levels of productivity. Empowers staff to be proactive in identifying problems and developing/recommending solutions. Collaborates with colleagues, other managers, and supervisors to solve cross functional departmental issues and conflicts. Independently recognizes and evaluates situations for appropriate escalation.
  
  Schedules shifts according to budget to provide adequate department coverage. Completes payroll, staff evals, and other paperwork in a timely manner. Responds to emerging issues and reports trends and process issues to department management. Offers proactive suggestions to provide continuous performance improvement. Supervise daily operation of assigned area, including daily performance reports.
• Patient
  
  Experience:
  
  Holds staff accountable for following scripting rules and established service excellence standards. Acts in accordance with Bayhealth values when interacting with patients, visitors, guests, and Bayhealth colleagues, and follows scripting guidelines. Actively contributes to a positive patient experience and maintains excellent relationships with all organizational and community providers. Manage escalating issues with patients. Manage and ensure achievement of patients' satisfaction goals to its highest level and pre-determined by management.
  
  As needed:
  Answer patient calls and address accordingly. Collect full patient demographics/confirm demographics. Collect and verify patient coverage. Determine payment responsibility and collect upfront. Check eligibility and update patient's financial obligation. When applicable, confirm visits with patients prior to their date of service. Ensure referrals are in place and authorizations are accurate prior to services being rendered.
• Account Management:
  Establishes team and individual objectives and performance standards. Reviews staff accuracy and quality on an ongoing basis and completes individual monthly scorecards. Manages department work queues and expedites necessary corrections to ensure clean claims. Provides real-time feedback regarding performance and errors. Consistently meets departmental collection goals and accurately follows cash drawer balancing procedures. Responds timely to requests or inquiries about accounts from other departments.
  
  Collect new documents regarding patient's demographic, referral (if appropriate), pre-authorization forms or any medical charts and medicines or as per other requirements.
• Regulatory Compliance:
  Abides by Joint Commission, CMS, EMTALA, HIPPA, and other regulatory standards. Ensures required documents are scanned into the system in a timely and accurate manner. Ensures team…