Patient Education Manager, Rare Hematology and Nephrology, Mid-Atlantic; MD, VA, WV, PA, DE

This is what you will do:
The Patient Education Manager (PEM) is a key field-based role responsible for engaging the patient community, conducting patient education programs, partnering with advocacy groups, and supporting infusion sites of care as the subject matter expert for REMS requirements as well as product and disease education. The PEM will provide patients and caregivers disease state and product education, an overview on Alexion's One Source Programs throughout the patient journey.

The PEM will interact with patients/caregivers, nurses, pharmacists, ancillary staff, physicians, and advocacy/support groups to prevent and address non-clinical barriers to patient education and onboarding. They will serve as the primary source for all regional patient community engagement activities. This role will support stakeholder needs for ongoing REMS topics, continuing education, audit support, and new certifications. They will work closely with all Alexion field roles as well as with the Commercial REMS Team to develop regional and national engagement strategies and tactics supporting ongoing REMS compliance and customer engagement.

• Patient Engagement (40%)Create and manage regional patient engagement plans including patient educational events, community engagements, and face-to-face patient interactions
  
  Deliver in depth disease state and product education to inform and empower patients/caregivers as they navigate their rare disease journey
  
  Develop and execute comprehensive patient programming strategies that prioritize patient needs. Tailor initiatives to provide relevant education, support, and resources, optimizing patient engagement and outcomes across therapeutic areas
  
  Share materials on the disease, diagnosis, and treatment support with patients as needed
  
  Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the infusion process for Alexion products, in accordance with product label utilizing Alexion approved resources
  
  Capture and report local business insights to enhance strategic plans and improve patient experience
  
  Set up and participate in events and educational initiatives for patients and caregivers on behalf of Alexion per approved policy
  
  Build the rare disease network/relationships through local advocacy groups, rare disease related events, and attending patient events
  
  Partner with Alexion Patient Advocacy Team to drive engagement and partnership
  
  Proactively seek opportunities to improve processes and outcomes, embracing change and innovation to enhance patient support and results
  
  Collaborate effectively, building and maintaining strong relationships with cross functional team (i.e. Commercial, Medical, Marketing, and Patient Services) to ensure alignment of patient education initiatives with overall business strategies, driving optimal patient outcomes
• Health Care Org Site of Care Education (60%)Execute field visits at infusion centers and focused HCOs to provide in-depth education and training on dosing and administration of Alexion products, disease state, and REMS requirements/procedures, and provide ongoing support
  
  Support ongoing REMS certifications of infusion sites of care Collaborate with non-prescribing health care staff at infusion sites to ensure understanding and compliance with REMS components, including importance of vaccination data and following REMS processes
  
  Maintain accurate and detailed records of field activities, including interactions with non-prescribing healthcare providers and sites of care, to ensure compliance with regulatory standards
  
  Support execution of ongoing compliance tactics related to all active REMSSupport successful implementation of any new REMS or REMS enhancements
  
  Pa…