Guest Service Supervisor

Jellystone Park Delaware Beaches, 8295 Brick Granary Rd., Lincoln, Delaware, United States of America

Posted Monday, June 8, 2026 at 4:00 AM | Expires Wednesday, July 1, 2026 at 3:59 AM

Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create unforgettable guest experiences.

The Guest Services Supervisor ensures that all guests receive prompt and attentive service with keen attention to detail. They will motivate their team to ensure guest satisfaction through participation and encouragement.

• Seasonal roles are not eligible for health benefits
• Seasonal roles are eligible for sick time and holiday pay.

• Passion for exceeding guest expectations. Experience in providing exceptional Guest Service to the highest standard.
• Spectacular follow-up and follow-through
• Keen attention to detail
• Ability to successfully operate in a high volume, time-sensitive environment.
• Highly organized and detail-oriented
• Computer and system savvy

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Provide a daily director for the Guest Services staff to maintain ongoing operations and property systems.
• Responsible for scheduling and work assignments. Responsible for working with Leadership to train, onboard new hires, and develop staff. May assist in the recruitment.
• Provides direction to efficiently provide guest services such as the check-in and check-out processes
• Provides onsite escalation for guest service-related issues before transferring to property management. Responds to guests’ requests, problems, complaints, and/or accidents presented at the front desk in an attentive, courteous, and efficient manner.
• Works closely with leadership to ensure guest satisfaction.
• May support site assignments, group needs, and events as needed or directed. In the absence of a full-time guest service manager, this role may be the liaison between the reservation center and sales and marketing to ensure group sales and events are handled with care at the property.
• May participate in revenue management strategy calls to understand promotions and upcoming site-related changes.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Can operate all aspects of the guest services computer system, including report generation, analysis, and simple edits to the PMS system.
• Provides a motivating environment for staff to exceed guest services.
• Ensure the property is always clean, ordered, well-manicured, and guest-ready.
• Performs other duties as assigned.
• Provides regular and reliable attendance.

The Guest Service Supervisor reports to the Guest Service Manager and works closely with the Assistant General Manager and General Manager.

• High school diploma
• Minimum two years of experience working in guest services.

While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems. This position requires standing for long periods.

We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete them with the same level of enthusiasm and dedication as your normal job duties.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Jellystone Park Delaware Beaches, 8295 Brick Granary Rd., Lincoln, Delaware, United States of America