Employee Relations & Performance Specialist

Where you’ll work:

Remote (US)

People and Talent at Go To

At GoTo, our People team puts people first—our employees are our greatest strength. We use innovative tools and thoughtfully integrated AI to attract and develop talented individuals in ways that are supportive and personal. Together, we foster a welcoming environment, where everyone can share ideas and feel heard and valued. Join us to help shape a workplace where every person can grow, succeed, and truly belong.

People and Talent at Go To

We’re more than HR —we’re trusted partners in building GoTo’s future. By embracing innovative tools, including the power of AI, we create smarter, more personalized ways to attract, support, and engage our people. Our team champions a culture of growth and adaptability, empowering every employee to thrive in a dynamic, AI-enabled workplace. Join us as we shape the employee experience and unlock new levels of potential and creativity across the company.

Your Day to Day

As a employee performance analyst

• Partner collaboratively with HR Business Partners, Legal, and leaders to ensure fair, consistent, and equitable employee relations practices across the organization.

• Support the employee relations case lifecycle, including documentation, tracking, and preparing clear summaries to help guide thoughtful and compliant decision-making.

• Enable performance management processes by assisting leaders with coaching documentation, pre-PIP steps, and performance review cycles, helping create clarity and growth opportunities for all employees.

• Generate people insights by analyzing employee relations trends, exit interview data, and engagement feedback to help inform inclusive and data-driven decisions.

• Prepare and maintain accurate reporting and dashboards, ensuring leaders have the information they need to support their teams effectively and responsibly.

What We’re Looking For

To be successful in this role, you will bring:

• Experience in Human Resources, Employee Relations, Performance Management, or People Operations.

• Strong documentation and case management skills with attention to detail.

• Ability to analyze data, identify trends, and translate insights into meaningful recommendations.

• Experience supporting performance management cycles or employee relations processes.

• Strong communication skills and the ability to build trust with managers and HR stakeholders.

• Comfort working with HR systems, dashboards, and reporting tools.

• High level of discretion and ability to manage confidential information.

• Organized, proactive, and solutions-oriented mindset.

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, authenticity and inclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers.

By maintaining an inclusive environment, we empower our teams to do their best work, make a meaningful impact, and grow their career.

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What We Offer

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's…