Technical Account Manager

Platform Technical Account Manager (TAM). In this role, you will serve as a strategic partner to a select group of key Public Sector customers, providing the hands‑on technical and architectural guidance necessary to optimize their Red Hat infrastructure.

As a TAM, you will act as a trusted advisor, cultivating deep technical expertise of your customers' unique environments to anticipate challenges and mitigate risks before they arise. You will provide a premium level of proactive support. You’ll be tailoring solutions to specific mission requirements, facilitating collaboration with third‑party vendors, and fiercely advocating for your customers’ needs within Red Hat.

• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain an understanding of customers' technical infrastructure and environment, hardware, and products
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
• Provide advice and guidance to customers about their current and future Red Hat products
• Advise customers on the architectural design and maintenance of Red Hat Satellite and IdM deployments to ensure scalable system management and secure identity lifecycle.
• Manage customer use cases and maintain clear and concise case documentation
• Manage customer cases, maintain clear and concise case documentation, and deliver value to customers through documenting and sharing learnings from cases through a defined knowledge‑management process
• Serve as the customer's advocate within Red Hat

• 4+ years of Linux or UNIX system administration experience
• Prior experience in a support, development, engineering, or quality assurance organization
• Technical knowledge of the Linux kernel and Linux file system
• Proven experience managing large‑scale Linux environments using Red Hat Satellite (content management, provisioning, and patching).
• Hands‑on experience with Red Hat Identity Management (IdM) or FreeIPA, including Kerberos, LDAP, and DNS integration.
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship‑based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects with an eye for detail
• Hands‑on experience with a variety of hardware vendors
• Experience in system management, cloud, or server virtualization is a plus
• Bachelor's degree in a technology‑related discipline, preferably computer science or engineering
• Red Hat Certified Engineer (RHCE) is a plus and will be required once hired
• Open Shift and Ansible experience also a plus
• Active US security clearance is an advantage and will be supported
• Experience in public sector is a plus

The salary range for this position is $ - $. Actual offer will be based on your qualifications.

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

Red Hat () is the world’s leading provider of enterprise open source () software solutions, using a community‑powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in‑office, to office‑flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.

We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

• Comprehensive medical, dental, and…